Overview

At Speed Wheels UAE, we strive to ensure that our customers are fully satisfied with their purchases. Our Return and Refund Policy outlines the conditions and processes for returning products purchased from our e-shop.

Eligibility for Returns

1. Time Frame: You have 14 days from the date of receipt to return an item.
2. Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
3. Proof of Purchase: A receipt or proof of purchase is required for all returns.

Non-Returnable Items

Certain types of goods are exempt from being returned, including:

• Perishable goods such as oils and lubricants.
• Customized or personalized items.
• Hazardous materials or flammable liquids and gases.
• Sale items or gift cards.

Return Process

1. Initiate a Return: To initiate a return, please contact our customer service team at [email] or call us at [phone number]. Provide your order number and the reason for the return.
2. Return Authorization: Upon approval, we will provide you with a return authorization and instructions on how to send your item back to us.
3. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Inspection and Refunds

1. Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
2. Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
3. Partial Refunds: In certain situations, only partial refunds are granted (if applicable). This includes items with obvious signs of use, any item not in its original condition, or items damaged/missing parts for reasons not due to our error.

Exchanges

If you need to exchange an item for the same product, contact us at [email] or [phone number] to arrange for an exchange.

Late or Missing Refunds

1. Processing Time: If you haven’t received a refund yet, first check your bank account again.
2. Bank Processing: Then contact your credit card company; it may take some time before your refund is officially posted.
3. Further Assistance: If you’ve done all of this and you still have not received your refund, please contact us at info@speedwheelsuae.com or +971 58 5875862.

Contact Information

For more information about our Return and Refund Policy, if you have questions, or if you would like to make a complaint, please contact us by email at info@speedwheelsuae.com or by phone at +971 58 5875862.